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5G Sim Card

N-Star09
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I was wondering if you could be of help.

 

I currently have Samsung S7 (4G) on a monthly rolling contract on O2.(Device has been paid off long time ago)

 

I have recieved my new 5G phone (S21 Ultra) from Samsung.

 

When i upgrade to a (18 month) sim only contract - will i recieve a new 5G sim & also will i be able to keep my same number?

 

Also, will the transfer from monthly rolling contract to a monthly sim only be a smooth process?

 

Finally, im a bit rubbish with tech - but when i transfer my stuff from old (S7) phone to new (S21 Ultra) shall i have the sim card in old phone or new phone during the transfer of data / contacts etc

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MI5
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@N-Star09 

Just upgrade in your MyO2 and select 5g as part of the process.

O2 will send you a new sim in the post and upgrade your contract on their system, so it will be active on your old sim within 24 hours.

When you new sim arrives, follow the instructions to do a sim swap Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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@N-Star09 

Just upgrade in your MyO2 and select 5g as part of the process.

O2 will send you a new sim in the post and upgrade your contract on their system, so it will be active on your old sim within 24 hours.

When you new sim arrives, follow the instructions to do a sim swap Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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MI5
Level 94: Supreme
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@N-Star09 

Makes no difference which, if any sim is in the phones to transfer data.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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N-Star09
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Thanks much appreciated
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MI5
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You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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