Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 3
Registered: ‎28-12-2020

5G SIMs

Hi, I have a pay monthly account but am looking to buy an unlocked 5G enabled phone. Will O2 supply me with the correct SIM please? 

Posts: 117,669
Topics: 576
Solutions: 16,538
Registered: ‎04-04-2012

Re: 5G SIMs

@Jakeal22 

You can get a new sim in store or by calling O2

Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 3
Registered: ‎28-12-2020

Re: 5G SIMs

Thank you very much for your kind help, I shall try this.

Rgds, Alan

Posts: 117,669
Topics: 576
Solutions: 16,538
Registered: ‎04-04-2012

Re: 5G SIMs

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)