50202 CLAIM text.

[Anonymous]

Hi can someone help me please, when ever I text CLAIM to 50202 I usually get a text back saying whether or not I've already claimed or when my rewards Date is, for someone reason when I send Claim now it fails to go through it don't know why but it was working last month but now it just won't send the text,

Did I hit something by mistake because a box popped up saying use balance like it always does.

I'm so confused as to why the text won the go through now.

[MI5]

Check you are still opted in by texting "REWARDS" TO 50202 or call 313
http://news.o2.co.uk/2013/09/24/save-or-claim-you-decide-with-o2-rewards/

[Anonymous]

I tried that and still failed
I can't text anything
50202, 2020, 20202 they all fail

[MI5 · Accepted solution]

Call cs to get your account checked http://www.o2.co.uk/contactus

[Marjo]

Hey @Anonymous how are you doing? Did you manage to get your messages to go through in the end?

[Anonymous]

im having the same problem and o2 guru are not bery helpful

[MI5]

Try again and you may well get someone different.

[Anonymous]

ive tried over the last few days and no luck.they said everythings ok their end

[MI5]

I'd suggest they need to try a bit harder to help you !

[Anonymous]

they dont seem bothered.i told them the issue and one of them said what actually do i want done!!!!
given up now.even thinking of changing network