£50.78 has been taken out of my account but I’m not sure what for

[Connierimmell12]

I’ve paid my bills for this month therefore I can’t understand why this has been taken out of my account

[Cleoriff · Accepted solution]

Hi @Connierimmell12 

As this is a community made up of customers we have no access to your account at all. You need to contact O2. All numbers to call are in this guide Guide: Coronavirus Community Help and Support 

Use any number, press ANY option to get through.

[gmarkj]

If you only paid it a few days before the direct debit was due it might not have cleared the system before the automatic debit was taken.