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5 hours on hold

dleigh78
Level 1: Joiner
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I have been on hold with O2 customer service for 5 hours (202) is this normal and has anyone any other ideas on how to speak to a real boy?

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madasaf1sh
Level 78: King of Kings
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@dleigh78 

 

Never hold on the phone for 5 hours, as it means you have fallen out of the queue, the only thing to do is hang up and call again (HUCA) and you may speak to a man or a woman, o2 dont employ children..

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12121 Posts
  • 69 Topics
  • 3231 Solutions
Registered:

@dleigh78 

 

Never hold on the phone for 5 hours, as it means you have fallen out of the queue, the only thing to do is hang up and call again (HUCA) and you may speak to a man or a woman, o2 dont employ children..

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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dleigh78
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Thank you for your advice

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Oxonian
Level 37: Blazing a Trail
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@dleigh78 

 

As an alternative to hanging on the 'phone, you can contact O2 via social media :-

 

Facebook : https://o2uk.co/O2CFB

 

X (previously known as Twitter) : https://o2uk.co/O2CTW

 

Instagram : https://o2uk.co/O2CIG.

 

A complete schedule of how to contact O2 is in :-

 

Guide: How to find help & contact O2 

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