5 days away from upgrade

[KHersi]

Hello,

I’m literally only a couple days away from an upgrade from sim only to a device. Can I please have this lifted so I can upgrade today?

[O2EmmaLouise]

Hi KHersi,

Have you tried upgrading to a device online? Are you met with any messages stating you need to wait until a certain date in order to upgrade? If so, you might have a restriction on your account where you need to wait until that date to upgrade.

The easiest solution would be to give customer services a call on 202 free from your mobile, or you can call from a landline on 03448090202.

They will be happy to let you know if it's possible.

Have a great day.

[pgn · Accepted solution]

We cannot access your account here, @KHersi - numbers to call if you are not near an open O2 shop are here: Guide: Coronavirus Community Help and Support