4th replacement phone faulty and still no on cares!!

[Anonymous]

STILL NO RESPONSE AND AGAIN MY 4TH REPLACEMENT PHONE BREAKS  

ONGOING COMPLAINT - YES

WAITING 4 WEEKS FOR A RESPONSE - STILL NOTHING

4 REPLACEMENT PHONES - TODAY THE 4TH ONE TURNED OFF WENT HOT AND WONT TURN BACK ON

 O2 INSURANCE RESPONSE TODAY - WE WILL WEND YOU ANOTHER PHONE ON TUESDAY

QUESTION- HOW MANY REPLACEMENT PHONES WILL YOU SEND ME UNTIL YOU LOOK FOR AN ALTERNATIVE SOLUTION?

QUESTION - WHY DON'T CARE ABOUT CUSTOMER CARE?

QUESTION - WHY ARE THE REPLACEMENT PHONES SO UNRELIABLE?

QUESTION - WHY DO YOU ONY HAVE ONE RESPONSE TO FAULTY REPLACEMENT PHONES?

IF POSSIBLE COULD YOU RESPOND ?

REGARDS,

A customer who wants to leave o2

[Cleoriff · Accepted solution]

You are not talking to O2 here. We are all customers like yourself. The only advice we can give is to make a complaint...http://www.o2.co.uk/how-to-complain

Resolver tends to get good results https://www.resolver.co.uk/companies/o2-complaints

[jonsie]

You must be O2's unluckiest customer.... 

[MI5]

We've already given you as much as we can here.
You know this isn't o2 and you have the complaints details so you have to use the official process to get a response from o2.

[Anonymous]

Also they have promised to send you another replacement so that hopefully will work so there's a little hope there

[jonsie]

Best option is to get the replacement, sell it straight away, then pay off the contract so you are free to join a network of your choosing. 

[Beenherebefore]

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@Anonymous wrote:
Also they have promised to send you another replacement so that hopefully will work so there's a little hope there

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Miniscule, almost nano hope I'd say

[Anonymous]

Thing Is aren't all o2 insure phones refurbs?

[MI5]

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@Anonymous wrote:

Thing Is aren't all o2 insure phones refurbs?

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Generally, yes. But it's just weird that every phone is failing in the same way for one customer?

I'm not aware of it being a common fault at all.......

[Anonymous]

Does seem odd. Just a long shot but could they be sending the customer back the same phone but claiming it's another replacement