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Anonymous
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4th replacement phone faulty and still no on cares!!

STILL NO RESPONSE AND AGAIN MY 4TH REPLACEMENT PHONE BREAKS  

 
ONGOING COMPLAINT - YES
WAITING 4 WEEKS FOR A RESPONSE - STILL NOTHING
4 REPLACEMENT PHONES - TODAY THE 4TH ONE TURNED OFF WENT HOT AND WONT TURN BACK ON
 
 O2 INSURANCE RESPONSE TODAY - WE WILL WEND YOU ANOTHER PHONE ON TUESDAY
 
QUESTION- HOW MANY REPLACEMENT PHONES WILL YOU SEND ME UNTIL YOU LOOK FOR AN ALTERNATIVE SOLUTION?
 
QUESTION - WHY DON'T CARE ABOUT CUSTOMER CARE?
 
QUESTION - WHY ARE THE REPLACEMENT PHONES SO UNRELIABLE?
 
QUESTION - WHY DO YOU ONY HAVE ONE RESPONSE TO FAULTY REPLACEMENT PHONES?
 
 
IF POSSIBLE COULD YOU RESPOND ?
 
REGARDS,
 
A customer who wants to leave o2
Posts: 98,566
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Registered: ‎14-01-2013

Re: 4th replacement phone faulty and still no on cares!!

[ Edited ]

You are not talking to O2 here. We are all customers like yourself. The only advice we can give is to make a complaint...http://www.o2.co.uk/how-to-complain

Resolver tends to get good results https://www.resolver.co.uk/companies/o2-complaints

*The Game Is On*

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Registered: ‎04-01-2009

Re: 4th replacement phone faulty and still no on cares!!

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Registered: ‎04-04-2012

Re: 4th replacement phone faulty and still no on cares!!

We've already given you as much as we can here.
You know this isn't o2 and you have the complaints details so you have to use the official process to get a response from o2.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Anonymous
Posts: 0

Re: 4th replacement phone faulty and still no on cares!!

Also they have promised to send you another replacement so that hopefully will work so there's a little hope there
Posts: 83,868
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Registered: ‎04-01-2009

Re: 4th replacement phone faulty and still no on cares!!

Best option is to get the replacement, sell it straight away, then pay off the contract so you are free to join a network of your choosing. 

Posts: 5,063
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Registered: ‎19-09-2014

Re: 4th replacement phone faulty and still no on cares!!


@Anonymous wrote:
Also they have promised to send you another replacement so that hopefully will work so there's a little hope there

Miniscule, almost nano hope I'd say

"My life is a facsimile of a sham"
Anonymous
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Re: 4th replacement phone faulty and still no on cares!!

Thing Is aren't all o2 insure phones refurbs?

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Registered: ‎04-04-2012

Re: 4th replacement phone faulty and still no on cares!!


@Anonymous wrote:

Thing Is aren't all o2 insure phones refurbs?


Generally, yes. But it's just weird that every phone is failing in the same way for one customer?

I'm not aware of it being a common fault at all.......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: 4th replacement phone faulty and still no on cares!!

Does seem odd. Just a long shot but could they be sending the customer back the same phone but claiming it's another replacement