4h

Rachel2106 · ‎15-01-2020

My 4g very rarely works

MI5 · ‎15-01-2020

@Rachel2106

Can you give us more info please?

Is this issue everywhere or just in one place?

You can check for network faults here O2 Service Status

What phone have you got?

Is 4g turned on in your settings?

Have you asked O2 for a new sim card (it's free)?

Have you sent a text with the word "ACTIVE" to 2020 to get updated network settings ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎17-01-2020

Do you still need some help with this @Rachel2106 or did the status checker answer your question?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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4h

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using phone abroad

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Phone use abroad

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