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4g

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OriginalRant
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on ‎12-04-2022 21:01

on ‎12-04-2022 21:01

Anyone else having problems with 4g?

 It says I have it yet it struggles to load a Google news feed story, as for a football match (from a paid for subscription) no chance.

 Generally works better with a h+.

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MI5
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on ‎12-04-2022 21:05

on ‎12-04-2022 21:05

It will be because 4g is oversubscribed in your area @OriginalRant 

Hopes are that 5g will fix the capacity issues.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎12-04-2022 21:05

on ‎12-04-2022 21:05

It will be because 4g is oversubscribed in your area @OriginalRant 

Hopes are that 5g will fix the capacity issues.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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OriginalRant
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on ‎12-04-2022 21:42

on ‎12-04-2022 21:42

Didn't give that a thought. Cheers bud.

I'll be asking for a discount though 👍👍

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pgn
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‎13-04-2022 07:07 - edited ‎13-04-2022 07:12

‎13-04-2022 07:07 - edited ‎13-04-2022 07:12

Good luck with that, @OriginalRant - I have found setting my SIM down to 3G helps immensely, if 3G is still available in your area, @OriginalRant:

Screenshot_20220331-184424.png

Meantime, use the online O2 Network Status Checker or the O2 My Network app to test daily and report the poor signal in that area - get it onto O2's radar: Guide: How can I sort out my network issues? talks to the online checker, this screenshot is from the Android app:

Screenshot_20220413-071207.png

Good luck!

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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OriginalRant
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on ‎13-04-2022 08:06

on ‎13-04-2022 08:06

Cheers for the advice. Will test 3g settings

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