4g signal has been turned off?

[Fayeavis90]

I keep getting a iPhone notifications saying “o2 has turned off my 4g calls on your account” this isn’t a new phone had for 18 months, it not working in my area or in my work which is 5 miles apart, no one else has this problem on O2, I can’t speak to another at o2 because of this covid lockdown, I’ve not been able to make slacks for 4 days now, bills have always been paid? Can anyone help please based on Llandudno north Wales

[MI5]

@Fayeavis90 

Have you tried rebooting your phone?

[Fayeavis90]

I’ve tried everything, possibly

[MI5]

@Fayeavis90 

This is usually just a temporary network issue O2 Service Status

4g calling should not impact the normal use of your phone though, but I would turn off calls over 4g in your phone settings to see if it helps.

[Fayeavis90]

Thank you, would it carry on for days thou like mine has? Also no one else has this problem around me

[MI5]

@Fayeavis90 

Network faults don't always effect everyone.

They can be random.

[Fayeavis90]

Thank you x

[MI5]

You're welcome

[jonsie]

It's possible they are simply working on your connected mast