4g not working

[Kelseycarson]

My 4g is not working

[MI5]

@Kelseycarson 

Check guides

Guide: Is the network down for me or everyone? 

Guide: How can I sort out my network issues? 

[Oxonian]

These are your starting point @Kelseycarson :-

Guide: Is the network down for me or everyone? 

Guide: How can I sort out my network issues? 

Otherwise, you will need to contact O2. Unfortunately, this is a customer to customer community so we cannot access your account.

You can message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

You can also 'phone on 202 or 0344 809 0202 if you are a contract customer or on 4445 or 0344 8090222 if you are PAYG. 

A complete schedule of how to contact O2 is in :-

Guide: How to find help & contact O2 

[MI5]

@Kelseycarson 

Worth rebooting your phone as a starting point and make sure mobile data is enabled in your phone settings.

A busy network can also cause problems O2 Service Status