4g but v poor signal though no problems reported

[Caroline2020]

I just moved house into CA118RU. My phone isn’t downloading anything fully and texts coming later if at all, but phone says I have 4g and often 4 bars. O2 say no signal problems here. My husbands phone works fine

[MI5 · Accepted solution]

@Caroline2020 

If your husband is also on O2, try your sim in his phone to see if it works there.

If not, get a new sim off O2, either in store or by calling.

Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Marjo]

Hi there @Caroline2020 , welcome to our forum and hope you have a lovely Christmas week. Let us know if the advice above from @MI5 was helpful and how you get on with your phone?

[Caroline2020]

Thanks will try

[Caroline2020]

Problem w the mast apparently. Actually spoke to someone thanks MI5

[MI5]

Welcome