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on 21-12-2020 16:04
Solved! Go to Solution.
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on 21-12-2020 17:39
If your husband is also on O2, try your sim in his phone to see if it works there.
If not, get a new sim off O2, either in store or by calling.
Numbers here Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 21-12-2020 17:39
If your husband is also on O2, try your sim in his phone to see if it works there.
If not, get a new sim off O2, either in store or by calling.
Numbers here Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 22-12-2020 15:09
Hi there @Caroline2020 , welcome to our forum and hope you have a lovely Christmas week. Let us know if the advice above from @MI5 was helpful and how you get on with your phone?
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on 26-12-2020 21:46
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on 26-12-2020 21:46
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on 27-12-2020 23:14
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on 27-12-2020 23:16
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on 27-12-2020 23:16
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

