@Seriously @Anonymous that tone isn't helpful. I understand you want to defend the company you work for, and that you have been told no change in tariff is needed but that's not the experience I've had on or offline today, and neither is it for @Janthea by the sounds of it. So, somewhere along the line something isn't working or being communicated properly, either to the customer or to the O2 guys on the phones. Patronising us isn't going to make me happier!
When I'm online I do so as a regular person, not an employee of O2. It just so happens that I work for O2 and can offer an insight on many things.
I am however entitled to my own opinions, show my personality (and yes that can include sarcasm..) and I am free to not be O2's mouthpiece. That is why you will see me agreeing with people criticising O2 over various things, as well as defending O2 when I feel inclined to.
With regards to this, I've consistenly said whats on the website now, that its at no extra cost. The link posted was just to evidence that its supposed to be free.
If the link on the website is troublesome, call customer services and ask them to move you over. If you have any pushback, remind the advisor that there is a text, a link to the website and information on it being at no extra cost.
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