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Stacey12
Level 1: Joiner
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on ‎22-10-2019 20:54

on ‎22-10-2019 20:54

Why has my 4g been turned off on calls suddenly when I’ve upgraded my phone and contract
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MI5
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‎22-10-2019 20:57 - edited ‎22-10-2019 20:58

‎22-10-2019 20:57 - edited ‎22-10-2019 20:58

@Stacey12 

There;s a good chance you're on the wrong bolt on.

Call customer service to check your bolt on matches your phone Guide: How to find help & contact O2 

Also check your 4g calling activation on both phone and account https://www.o2.co.uk/connectivity/wifi-and-4g-calling

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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‎22-10-2019 20:57 - edited ‎22-10-2019 20:58

‎22-10-2019 20:57 - edited ‎22-10-2019 20:58

@Stacey12 

There;s a good chance you're on the wrong bolt on.

Call customer service to check your bolt on matches your phone Guide: How to find help & contact O2 

Also check your 4g calling activation on both phone and account https://www.o2.co.uk/connectivity/wifi-and-4g-calling

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎23-10-2019 14:21

on ‎23-10-2019 14:21

Hey @Stacey12 did you have a chance to speak to customer services about this yet and if so what was the result? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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