Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 1
Registered: ‎20-07-2019

4G

I have recently paid my monthly payment for my phone and gone to use 4G for work and for some reason I'm unable to use it can anyone help please
Posts: 7,543
Topics: 100
Ideas: 2
Registered: ‎11-04-2012

Re: 4G

[ Edited ]

1st thing - has your phone been set to use it?

 

A quick check of your settings will help here first, before getting onto other possibilities. 

Screenshot_20190720-105527.jpg

Also is 4G available in your area from your provider?

 

https://www.o2.co.uk/coveragechecker

 

We demand rigidly defined areas of doubt and uncertainty. Douglas Adams.
Posts: 73,388
Topics: 688
Registered: ‎14-01-2013

Re: 4G

[ Edited ]

Hi @General3 

Make sure your settings are for 4G first thing

There may be a mast issue. Check out the network status here https://status.o2.co.uk/

You could also download the My Network app and report any issues through that https://www.o2.co.uk/apps/my-network

 

If the network is ok, try taking the sim out, cleaning it and reinsert. Reboot the phone

Finally you may need a new sim. You can get one quickly instore

 

Best of luck and welcome to the forum Welcome

 

Edited spelling

*The Game Is On*


Posts: 88,584
Topics: 535
Solutions: 11,470
Registered: ‎04-04-2012

Re: 4G

Try switching to 3G as sometimes much quicker than 4g.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 7,543
Topics: 100
Ideas: 2
Registered: ‎11-04-2012

Re: 4G

[ Edited ]

That's right, @MI5:

 

The screenshot I attached in my answer above shows 2G/3G selected for that very reason - I get much better download performance at my place of work when connected via 3G than 4G. 

 

Screenshot below shows 3G last Tues, 4G was timing-out - signal was good but throughput was less than 1Mbps down, about 12Mbps up. On 3G, as shown below, download much improved, upload reduced but acceptable:

 

Screenshot_20190716-120115.jpg

We demand rigidly defined areas of doubt and uncertainty. Douglas Adams.
Posts: 88,584
Topics: 535
Solutions: 11,470
Registered: ‎04-04-2012

Re: 4G

Yep, 4g often over subscribed in many areas these days.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,411
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: 4G

Community Manager
Posts: 5,885
Registered: ‎23-07-2014

Re: 4G

Hey @General3 !

How are you getting on with your 4G connection today? Any help from the various suggestions above from our members? Smiley Happy

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature