Solved: Re: 4G+

Alleshi · ‎26-12-2019

Hi
I'm using S10 5G, since last week im not getting 4G+, anymore.
Any help please thank you

MI5 · ‎26-12-2019

Might be a local network issue.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎26-12-2019

@Alleshi

Might be a local network issue.

Check here O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Alleshi · ‎26-12-2019

Sorry a phone mast in this area isn't working

This means your service might come and go until we fix it.

Alleshi · ‎26-12-2019

Thank you MI5

what is mast please???

MI5 · ‎26-12-2019

@Alleshi

It is the equipment that transmits the signal.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎26-12-2019

@Alleshi

It means a TELEPHONE mast which O2 maintain. Obviously the one which serves you isn't working currently. If you download the My Network app you can report it via that route

https://www.o2.co.uk/apps/my-network

Veritas Numquam Perit

MI5 · ‎26-12-2019

They are already aware.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎26-12-2019

@MI5 wrote:
They are already aware.

Yes ok.

Veritas Numquam Perit

MI5 · ‎27-12-2019

Hope it's fixed soon @Alleshi

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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