22-10-2019 20:57 - edited 22-10-2019 20:58
There;s a good chance you're on the wrong bolt on.
Call customer service to check your bolt on matches your phone Guide: How to find help & contact O2
Also check your 4g calling activation on both phone and account https://www.o2.co.uk/connectivity/wifi-and-4g-calling
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
on 23-10-2019 14:21
Hey @Stacey12 did you have a chance to speak to customer services about this yet and if so what was the result?
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