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Level 1: Joiner
Posts: 1
Registered: ‎22-10-2019
Accepted Solution

4G

Why has my 4g been turned off on calls suddenly when I’ve upgraded my phone and contract
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Posts: 104,252
Topics: 552
Solutions: 13,489
Registered: ‎04-04-2012

Re: 4G

[ Edited ]

@Stacey12 

There;s a good chance you're on the wrong bolt on.

Call customer service to check your bolt on matches your phone Guide: How to find help & contact O2 

Also check your 4g calling activation on both phone and account https://www.o2.co.uk/connectivity/wifi-and-4g-calling

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 7,132
Registered: ‎18-02-2016

Re: 4G

Hey @Stacey12 did you have a chance to speak to customer services about this yet and if so what was the result? 

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