22-10-2019 20:57 - edited 22-10-2019 20:58
There;s a good chance you're on the wrong bolt on.
Call customer service to check your bolt on matches your phone Guide: How to find help & contact O2
Also check your 4g calling activation on both phone and account https://www.o2.co.uk/connectivity/wifi-and-4g-calling
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 23-10-2019 14:21
Hey @Stacey12 did you have a chance to speak to customer services about this yet and if so what was the result?
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?