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General3
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I have recently paid my monthly payment for my phone and gone to use 4G for work and for some reason I'm unable to use it can anyone help please
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pgn
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1st thing - has your phone been set to use it?

 

A quick check of your settings will help here first, before getting onto other possibilities. 

Screenshot_20190720-105527.jpg

Also is 4G available in your area from your provider?

 

https://www.o2.co.uk/coveragechecker

 

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Cleoriff
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Hi @General3 

Make sure your settings are for 4G first thing

There may be a mast issue. Check out the network status here https://status.o2.co.uk/

You could also download the My Network app and report any issues through that https://www.o2.co.uk/apps/my-network

 

If the network is ok, try taking the sim out, cleaning it and reinsert. Reboot the phone

Finally you may need a new sim. You can get one quickly instore

 

Best of luck and welcome to the forum Welcome

 

Edited spelling

Veritas Numquam Perit

Girl in a jacket
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MI5
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Try switching to 3G as sometimes much quicker than 4g.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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pgn
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That's right, @MI5:

 

The screenshot I attached in my answer above shows 2G/3G selected for that very reason - I get much better download performance at my place of work when connected via 3G than 4G. 

 

Screenshot below shows 3G last Tues, 4G was timing-out - signal was good but throughput was less than 1Mbps down, about 12Mbps up. On 3G, as shown below, download much improved, upload reduced but acceptable:

 

Screenshot_20190716-120115.jpg

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MI5
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Yep, 4g often over subscribed in many areas these days.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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Marjo
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Hey @General3 !

How are you getting on with your 4G connection today? Any help from the various suggestions above from our members? slight_smile

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