This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

4G

Go to solution
Kabir75
Level 1: Joiner
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎09-12-2017 23:42

on ‎09-12-2017 23:42

I'm on monthly tariff of 4G 20gb data.. unlimited texts and calls.. the thing is.. the 4G I supposed to get is not even 1G.. everything is slower.. I've been trying for the last 2/3 weeks to get hold of someone on the live team but seems to be having difficulties finding a link on the app to speak to an advisor.. please help.
Message 1 of 3
778 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 151763 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎09-12-2017 23:46

on ‎09-12-2017 23:46

Contact details here http://www.o2.co.uk/contactus
but the reality is that if you are in a heavily populated area, you will find O2 4g slow, due to the limited bandwidth they have available.
You will probably get faster speeds by switching to 3g.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 3
776 Views
0 Kudos
2 REPLIES 2

Go to solution
MI5
Level 94: Supreme
  • 151763 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎09-12-2017 23:46

on ‎09-12-2017 23:46

Contact details here http://www.o2.co.uk/contactus
but the reality is that if you are in a heavily populated area, you will find O2 4g slow, due to the limited bandwidth they have available.
You will probably get faster speeds by switching to 3g.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
777 Views
0 Kudos

Go to solution
darrengf
Level 28: Ingenious
In response to MI5
  • 2080 Posts
  • 60 Topics
  • 48 Solutions
Registered:

‎10-12-2017 00:42 - edited ‎10-12-2017 00:43

‎10-12-2017 00:42 - edited ‎10-12-2017 00:43

I was at a concert recently in Nottingham and 4G speeds on O2 wouldn’t work at all due to the sheer volume of people. 

Other networks was having similar issues too

 

I switched the phone to 3G and not one issue for the rest of the night.  I could see people trying below me Trying to use the phone and nothing was working.

 

it was so nice to have 3G all to my self lol.  

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.

Message 3 of 3
764 Views
Top Kudoed Authors
View All
Top