4G very low data speed inside/outside house NG8 1N area

[rajverma3135]

Hi everyone

Since I got this contract a year ago, I had issue with 4G very low data speed inside/outside house NG8 1N area.

I have contacted o2 in the past but unfortunately no luck.

Could you please help? Is it worth requesting a new sim card, could it be faulty sim? How can I order a new replacement sim?

Many thanks for you help in advance.

[Bambino · Accepted solution]

@rajverma3135 Take a look here: How can I sort out my network issues? - o2uk

If you think a new sim will help you can request one from customer service and do a swap, or you can call into an O2 store if you have one nearby and they'll swap it for you.

SIM Swap: a mini guide (incl eSim) - O2 Community

[Cleoriff]

@rajverma3135 

I doubt it's the sim but no harm in trying a new one. You can pop instore and they will transfer everything over for you. Or you can call O2 on any number in this guide Guide: Coronavirus Community Help and Support 

Also look at this guide on network issues Guide: How can I sort out my network issues? 

[MI5]

@rajverma3135 

The network checker shows patch 5g in your location O2 Service Status so that could be confusing your phone.

Check your network settings and make sure 5g is not selected as an option.

Also try setting to 3g to see if your speeds improve, if so, this would indicate a saturated 4g network in your area.