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4G text said "O2 4G is here" but it isn't!

Anonymous
Not applicable

I got the 4G text saying:

O2: O2 4G is here. We're giving you access at no extra cost from 18 February.

After this date, visit http://s.o2.co.uk/got4G/qoMYRk to find out how to get set up so you can use 4G when out and about in 4G areas.

Check the My O2 app to keep track of your data.

Watch. Listen. Stream. All in glorious 4G. Terms apply. To stop texts, call 2220.

 I clicked on the link and on that page it says:

How do I know if I'm in a 4G area? 

 If your message from us said 'O2 4G is here' it means O2 4G coverage is available in the post code you registered with us. If your message said 'Get ready for O2 4G' then O2 4G isn't available in your postcode yet but you will still be able to use 4G when in a 4G coverage area. Keep using our coverage checker guide to know if you are in a 4G coverage area when out and about. 

So I concluded that 4G coverage is available in the postcode I registered with O2 (Exeter EX2).

I did the setup process and I now have "4G access" listed as a bolt on in My O2.

I don't have a 4G signal though...

 

To be honest, I wasn't expecting one, as Exeter is not on the 4G availability map, but it seems odd that the text said "O2 4G is here" implying that coverage is available.

Has anyone else had an "O2 4G is here" text in a non-4G area?


Cheers,
Al

Message 1 of 26
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25 REPLIES 25

Anonymous
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Cheers both B of B and M15
Now can i now ignite the blue touch paper and ask why some get it free of charge and some do not? Seems a little unfair and i am sure O2 will now be getting calls to the effect of 'oi about me gov'.
Lets hope the free roll out is soon or an announcement at least.
Message 21 of 26
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Anonymous
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It's a staggered text roll out.

You'll need a 4G sim and 4G compatible handset.
Message 22 of 26
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Anonymous
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Message 23 of 26
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MI5
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Registered:
Everyone is supposed to be leveled out financially.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Message 24 of 26
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Anonymous
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Well many thanks to you both!!

I simply phoned customer services and they added the 4G bolt on free of charge.

Very Happy customer now.

 

John slight_smile

Message 25 of 26
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Anonymous
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@Anonymous wrote:

Well many thanks to you both!!

I simply phoned customer services and they added the 4G bolt on free of charge.

Very Happy customer now.

 

John slight_smile


 

 

Awesome result.

 

Enjoy.

Message 26 of 26
718 Views