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4G page - https://www.o2.co.uk/4g/setup/error/500

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Anonymous
Not applicable

on ‎06-11-2013 14:14

on ‎06-11-2013 14:14

Keep getting the same error when I try the 4G setup assistant on your website. Enter SMS code, chose phone, get error. (tried different browsers and machines multiple times over the last two days).

 

I have an existing contract, received an updated SIM yesterday from O2 which is activated and I have a 4G capable phone. But now I want to get service upgraded to 4G.

 

Your website doesn't work and you don't answer the phone (Keeps cutting out after going through the menus) .Still waiting on a call back from texting 'CHAT'.

 

 

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MI5
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‎06-11-2013 17:59 - edited ‎06-11-2013 18:00

‎06-11-2013 17:59 - edited ‎06-11-2013 18:00

@Anonymous wrote:

I've got a capable phone and capable SIM but contract is only 3G

Then you won't get 4G.

The website you are trying to get to won't give you 4G either.

You need to call CS on 202 to upgrade your account......

@Toby - Nothing you can do here, Mutino needs a 4G account....... Smiley Frustrated

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous
Not applicable

‎06-11-2013 14:17 - edited ‎06-11-2013 14:19

‎06-11-2013 14:17 - edited ‎06-11-2013 14:19

I've heard if you ring 202 and keep pressing '0' for the options it can help to get through quicker.

Or try early morning or early evening.

I wouldn't use live chat for upgrading due to some not so good feedback we've had from people who have.
They are non uk outsourced call centres generally ok for low level enquiries.

Frustrating I know. 😞

Or pop into your most local O2 store.
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perksie
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on ‎06-11-2013 14:27

on ‎06-11-2013 14:27

As this could be a fault on the web server contact Toby by private message here, and he can ask the website team to check it out:

 

http://community.o2.co.uk/t5/user/viewprofilepage/user-id/60444

 

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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MI5
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on ‎06-11-2013 16:17

on ‎06-11-2013 16:17

You don't need that page to get 4G working anyway. If you have a 4G SIM (activated) and a 4G contract it will come on line without any need for any text codes.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎06-11-2013 16:29

on ‎06-11-2013 16:29

I've got a capable phone and capable SIM but contract is only 3G

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Toby
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on ‎06-11-2013 17:57

on ‎06-11-2013 17:57

Thanks perksie.

I'll look into this for you Mutino.

If the situation changes, do let me know.
Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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MI5
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‎06-11-2013 17:59 - edited ‎06-11-2013 18:00

‎06-11-2013 17:59 - edited ‎06-11-2013 18:00

@Anonymous wrote:

I've got a capable phone and capable SIM but contract is only 3G

Then you won't get 4G.

The website you are trying to get to won't give you 4G either.

You need to call CS on 202 to upgrade your account......

@Toby - Nothing you can do here, Mutino needs a 4G account....... Smiley Frustrated

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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perksie
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on ‎06-11-2013 18:04

on ‎06-11-2013 18:04

Doh, that won't work then! slight_smile

 

A 4G tariff will help.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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MI5
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on ‎06-11-2013 18:04

on ‎06-11-2013 18:04

Indeed.......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎30-10-2015 11:39

on ‎30-10-2015 11:39

However an appropriate message would be far more suitable than the server app crash... Seriously since 2013 and it's still not fixed... 

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