Solved: 4G doesn't work...

Anonymous · ‎18-12-2017

Oneplus 5t: Just activated a new sim and i have a full bar 4g connection but i can not load anything on the Internet (i can call and text).

Oneplus 2: Yet my other phone right next to it with an o2 sim as well loads everything i search in no time at all. How can this be possible?

MI5 · ‎18-12-2017

What apn are you using?
Alternatively it's worth a call or chat to check your data tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎18-12-2017

Do you have data enabled on the sim slot with the sim in and the general data switch on?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎18-12-2017

Yes. It tries to load the page and uses my data (used 3mb so far) yet it always ends with unable to connect to page

MI5 · ‎18-12-2017

Can you swap sims between the two phones to see if the issue follows the sim or phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎18-12-2017

It'll probably take me 10min to get the back off of my op2 but i can try

MI5 · ‎18-12-2017

Let us know if you manage it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎18-12-2017

The old sim 4g works and allows me to connect to the internet on my oneplus 5t

Anonymous · ‎18-12-2017

4g doesn't work when in oneplus 2. Do i need to wait some time after activation? I activated it about 20min ago

MI5 · ‎18-12-2017

Ok, so that most likely means O2 have put you on the wrong data tariff. Most likely a Blackberry tariff as that is the default setting and a common mistake if it's not changed during setup.
You can try live chat now or give customer services a call in the morning to fix it.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎18-12-2017

The sim that works is a contract sim and the one that doesn't is pay as you go

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