Solved: Re: 4G doesn't work... - Page 2

Anonymous · ‎18-12-2017

Oneplus 5t: Just activated a new sim and i have a full bar 4g connection but i can not load anything on the Internet (i can call and text).

Oneplus 2: Yet my other phone right next to it with an o2 sim as well loads everything i search in no time at all. How can this be possible?

MI5 · ‎18-12-2017

@Anonymous wrote:
The sim that works is a contract sim and the one that doesn't is pay as you go

We have to assume there is a data bundle active?

Sorry, but just to clear that out of the way......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎18-12-2017

Yes. It is 5gb of data and it uses the data when i try to access a webpage. I have used 5mb of data and have not loaded even one webpage

MI5 · ‎18-12-2017

What apn are you using?
Alternatively it's worth a call or chat to check your data tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎18-12-2017

It's working now without changing any settings so i assume i just had to wait some time for it to work. Thanks and sorry for wasting your time

MI5 · ‎18-12-2017

Not at all.
There's not usually any waiting time, but glad it's sorted for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎19-12-2017

Glad you got it sorted in the end @Anonymous! Feel free to post again if you have any further questions. And welcome to our community!

Thanks @MI5 for troubleshooting.

O2

4G doesn't work...

SIM swap not working

I have an existing Apple Watch Ultra and an I phon...

Lost Sim

Old number

Using mobile in Spain