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4G does not work

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Anonymous
Not applicable

on ‎22-11-2015 10:22

on ‎22-11-2015 10:22

Hi All.

 

On PAYG and upgraded my account to a 4G bundle about a month ago. I have an iphone 6 and made sure 4G is enabled. I have also checked the sim which has the code to suggest it's 4G as well as the 02 online helper also say it is.

 

I can't get 4G anywhere and we have another iphone 6 which works fine on Giffgaff (02 network). I have contacted 02 chat and they say the account is ok and enabled for 4G and where no further help.

 

I have rebooted the phone since the change and tried to reset my network settings but still no joy.

 

Can anyone help here

 

Thanks

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MI5
Level 94: Supreme
In response to Anonymous
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Registered:

on ‎24-11-2015 14:30

on ‎24-11-2015 14:30

O2 need to do it on their computer.
Call them http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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