The most likely cause is because they have not changed the default data setting from Blackberry.
You need to call CS on 202 and ask them to set your data type to standard data and save the changes on your account.
The settings should then update from midnight on the day you call.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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