4G calling and Wifi Calling

PK · ‎27-09-2019

I m using O2 pay monthly sim with unlimited data Plan I don’t know why 4G and Wifi Calling not available on my account I tried customer care so many times but nothing changed every time I m getting it will be available within 24 hrs or 30 mins the same answer.

MI5 · ‎27-09-2019

@PK

Check the help here to see if your phone is compatible https://www.o2.co.uk/connectivity/wifi-and-4g-calling

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎30-09-2019

Do you have an update on your wifi calling situation @PK? Did you find out if you have a compatible device?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

PK · ‎30-09-2019

No I got nothing from O2 I m using iPhone X but still now my problem not solved

MI5 · ‎30-09-2019

@PK

You need to call customer service and check that you have the iData for iPhone bolt on applied to your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

PK · ‎30-09-2019

I did more than 20 times via live chat and calling 202.

BOSSGOGG · ‎30-09-2019

I presume you don't have a zero pound spend cap?

For some unfathomable reason you cannot add WiFi calling if your spend cap is £0.

Why anyone even has to physically add these key features is a mystery. Why would anyone not want them......

MI5 · ‎30-09-2019

@PK wrote:
I did more than 20 times via live chat and calling 202.

Did you specifically ask if you had iData enabled?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎01-10-2019

I'm sure we can get this sorted for you @PK. I'll drop you a quick message so we can talk further.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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