cancel
Showing results for 
Search instead for 
Did you mean: 

4G after upgrading to big bunles10

HHGTTG
Level 3: Thinker
  • 69 Posts
  • 17 Topics
  • 1 Solutions
Registered:

I upgraded from text and web to the above this afternoon using live chat and a guru. Everything gone fine and am now on the new tariff as My O2 App shows. However my Sony Xperia Z3 Compact phone still only shows H+ for mobile data and not 4G. I have obviously gone into 'Settings' and ticked in mobile networds 4G(preferred)/WCDMA/GSM etc. and then re-started my phone but nothing changed.

 

Another quick online chat suggested I remove and re-insert the SIM card but wasn't then sure whether the phone should be off or instandby etc.

Message 1 of 14
1,884 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 106015 Posts
  • 790 Topics
  • 5415 Solutions
Registered:

Good to hear @HHGTTG Your phone was obviously just having a hissy fit Smiley Surprised. Seriously, pleased you have now found the elusive 4G Cheers

*The Game Is On*

Girl in a jacket

View solution in original post

Message 13 of 14
2,063 Views
13 REPLIES 13

MI5
Level 94: Supreme
  • 121823 Posts
  • 607 Topics
  • 18764 Solutions
Registered:
Phone should always be off if you remove the sim but are you sure you are in a 4G area too?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 14
1,839 Views

HHGTTG
Level 3: Thinker
  • 69 Posts
  • 17 Topics
  • 1 Solutions
Registered:

@MI5 wrote:
Phone should always be off if you remove the sim but are you sure you are in a 4G area too?
As they say, in Sweden - Absolut. I'm in Bromley Borough South London and coverage checker showed strong signal indoors and out.

 

Tack

 

Message 3 of 14
1,835 Views

Anonymous
Not applicable

@HHGTTG wrote:

@MI5 wrote:
Phone should always be off if you remove the sim but are you sure you are in a 4G area too?
As they say, in Sweden - Absolut. I'm in Bromley Borough South London and coverage checker showed strong signal indoors and out.

 

Tack

 


There maybe congestion on signal as you are in a big city, your phone will latch on to the strongest signal it can find which in your case is not 4G

Message 4 of 14
1,828 Views

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:
If the phone allows select 4g only
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 5 of 14
1,825 Views

HHGTTG
  • 69 Posts
  • 17 Topics
  • 1 Solutions
Registered:

@adamtemp64 wrote:
If the phone allows select 4g only

It doesn't allow. I have only one of three options where 4G is implicated and that is as described above.

Message 6 of 14
1,812 Views

MI5
Level 94: Supreme
  • 121823 Posts
  • 607 Topics
  • 18764 Solutions
Registered:
Text the word "active" to 2020 and save the settings you get sent back.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 14
1,805 Views

HHGTTG
Level 3: Thinker
  • 69 Posts
  • 17 Topics
  • 1 Solutions
Registered:

@MI5 wrote:
Text the word "active" to 2020 and save the settings you get sent back.

Thanks but which settings on my phone does it alter, doing that?

Message 8 of 14
1,741 Views

Cleoriff
Level 94: Supreme
  • 106015 Posts
  • 790 Topics
  • 5415 Solutions
Registered:

@HHGTTG wrote:

@MI5 wrote:
Text the word "active" to 2020 and save the settings you get sent back.

Thanks but which settings on my phone does it alter, doing that?


It just configures the settings for your particular handset to make sure they are correct....

*The Game Is On*

Girl in a jacket
Message 9 of 14
1,738 Views

jonsie
Level 94: Supreme
  • 85655 Posts
  • 591 Topics
  • 4583 Solutions
Registered:

You do have a 4G sim? If so it is likely that it's congestion. Try in other areas if you can get out and about.

Message 10 of 14
1,704 Views