4G Not Working in portable hotspot

[owensammons98]

I've recently purchased a TP-Link portable hotspot, and an O2 sim unlimited data to go with it. My first sim had signal, but no 4G working, so I visited a store and got a new sim, which the 4g worked for about 24 hours, and has now stopped working. Any ideas? 

[MI5 · Accepted solution]

@owensammons98 

You can't have an unlimited data sim so O2 have probably detected the use of a phone sim and restricted your usage.

Yoou need a mobile broadband sim with max 150gb https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=other&contractLength=P12M

If you were sold the sim you have to go with a MBB device you have been mis sold and should return to where you bought it from to complain and switch tariff.

[owensammons98]

Hi, so as its not a phone it wont work at all? At the store they said nothing about this, and also I don't see why it won't work as I am paying for it. 

Will O2 be able to switch the tariff easily? 

[MI5]

@owensammons98 

You should not have been sold a phone sim for MBB.

O2 will cut you off.

The shop who advised you is wrong and the staff member poorly trained.

They should change your tariff without a fuss.

[Marjo]

Hi @owensammons98 , welcome to our community. 

Please do keep us posted on how you're getting on with this one.