Solved: Re: 4G Iphone XS Max to 5G Iphone 12 Max Pro Upgra...

CFran · ‎16-11-2020

As title suggests I have taken an upgrade from 4G Iphone XS Max to 5G Iphone 12 Max Pro.

I am currently getting no signal with the 5G sim, but getting signal when I put the 4G sim into the Iphone 12. Is this simply due to the lack of 5G coverage in Northen Ireland? (OR) Should I be getting 4G signal from the new sim when 5G can't be found.

Have I missed any steps in the process of getting this new phone setup?

Many thanks,

CF

MI5 · ‎16-11-2020

@CFran

To use the new 5g sim you need to do a sim swap.

Start the process from your old sim Guide: Sim Swap: a mini guide 2017 update

But unless you have 5g in your area you can just use your old 4g sim in the new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎16-11-2020

@CFran

To use the new 5g sim you need to do a sim swap.

Start the process from your old sim Guide: Sim Swap: a mini guide 2017 update

But unless you have 5g in your area you can just use your old 4g sim in the new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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