4G Drained

Bethannewsome · ‎08-10-2020

Hi everyone. I got my new iPhone 11 Pro Max yesterday. I started a new bill with a fresh 15GB of data. Today I’ve checked my data and it’s all gone. My data roaming isn’t on. Neither is background app refresh. My current roaming period is 12.5GB? I’m really annoyed as I’ve now used my monthly data overnight and I don’t know how! Please someone help.

MI5 · ‎08-10-2020

@Bethannewsome

It's easy to use that much data if you were using 4g to set up your phone.

Best done on wifi.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bethannewsome · ‎08-10-2020

Hey! Thanks for the reply. But my phone was on 3GB left a couple of hours ago, I’ve been at work and haven’t picked up my phone since now it’s on 1.96GB left? Something is draining it and I have no idea how to stop it

MI5 · ‎08-10-2020

@Bethannewsome

The phone is still syncing everything with iCloud.

It takes a couple of days to complete everything on a new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bethannewsome · ‎09-10-2020

Hi everyone. Still no luck in finding what the problem is! I’ve had my data turned off ever since but obviously I’m very annoyed as I’m paying for data that’s gone on something and I can’t find out what it went on. Every time I turn my 4G on it just starts going down so quickly.

MI5 · ‎09-10-2020

@Bethannewsome

You need to connect to wifi and let the phone finish it's setup process.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bethannewsome · ‎09-10-2020

I’ve been connected to WiFi for 8+ hours the past two nights, but whenever I disconnect and connect to 4G it starts draining straight away. So I have no idea.

MI5 · ‎09-10-2020

@Bethannewsome

Something is running so check in Settings >Mobile data and see what is using the most data.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LukasB · ‎16-10-2020

Hey @Bethannewsome just checking how are you doing. Any updates on this?

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Bethannewsome · ‎17-10-2020

Hey! I think the problem sorted! I think it was what @MI5 mentioned because now when I turn on my 4G it doesn’t drain and it doesn’t go down like it did when I got the phone! So problem is sorted! Thanks so much everyone!

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