Solved: 40 mins on hold waiting for customer service????

Anonymous · ‎03-01-2017

dialled o2 cust service from my phone at 8pm tonight, its now 9pm and I am still on hold listening to some really tinny music but not connected to anyone.... the reason I was trying to call them was to speak about my phone upgrade, you would think it was a fairly simple request, I am due an upgrade as my contract is now actually up, so I placed an order earlier tonight and agreed details on monthly price and phone etc, but since then I have one email saying its coming tomorrow morning... another saying I am not entitled to an upgrade and yet another saying its out of stock but once its in stock they will ship it... oh and another with a bill for accessories (£50) which I have not ordered at all.... but so far I cannot get hold of these clowns to sort it out... ggrrrrrrrr

MI5 · ‎03-01-2017

Try to call between 8 -8.30 in the morning as that is usually the best time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-01-2017

Try to call between 8 -8.30 in the morning as that is usually the best time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎03-01-2017

I upgraded on the 29th December. Contact made at 8.13am, and all sorted by 8.30am. Mine was done via Live chat ....but yours appears to have encountered a few problems so you will really need to call and speak to someone in CS...

Veritas Numquam Perit

MI5 · ‎03-01-2017

Yep, sounds a bit messy.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

40 mins on hold waiting for customer service????

Apple watch

Esim and Data

Moving from PAYG to Contract whilst requesting esi...

I want to cancel my 30 day rolling contract

New phone