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Level 1: Joiner
Posts: 3
Registered: ‎01-06-2020

3rd party text verification

[ Edited ]

Hi. Text verifications not coming through from 3rd party. Got a corona virus test and text verification code is not coming through

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Posts: 13,677
Topics: 123
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Registered: ‎11-04-2012

Re: 3rd party text verification

[ Edited ]

Text the word NUMBER to 2020 – it's free, and will show if your SMS is broken or the Corona number is slow sending out SMS, @Peebs.

Good luck!

(It sends your phone number back to you in an SMS msg.) 

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Community Manager
Posts: 7,523
Registered: ‎23-07-2014

Re: 3rd party text verification

Hi @Peebs , how are you getting on with your text verification this week, did you manage to get the issue resolved in the end?

 

Cheers @pgn for troubleshooting above thumbsup

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Level 1: Joiner
Posts: 3
Registered: ‎01-06-2020

Re: 3rd party text verification

Yep that sent number back but still dont get text verifications. Its not just corona its all such as bank etc.
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Level 1: Joiner
Posts: 3
Registered: ‎01-06-2020

Re: 3rd party text verification

Hi Marjo. No not sorted 2020 sent number back but dont receive any text verifications such as bank etc
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Posts: 104,559
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Registered: ‎04-04-2012

Re: 3rd party text verification

@Peebs 

You need to ask customer service to change your spend cap tp £5.00

Even though these texts are free to receive, a £0 spend cap will prevent them from being delivered.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 13,677
Topics: 123
Solutions: 76
Registered: ‎11-04-2012

Re: 3rd party text verification


@MI5 wrote:

@Peebs 

You need to ask customer service to change your spend cap tp £5.00

Even though these texts are free to receive, a £0 spend cap will prevent them from being delivered.


D'oh! Another undesired side-effect of an O2 "safety feature" for the customer, alas. Good catch, @MI5

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Posts: 104,559
Topics: 552
Solutions: 13,622
Registered: ‎04-04-2012

Re: 3rd party text verification

Just another chickenup @pgn 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Registered: ‎14-01-2013

Re: 3rd party text verification


@MI5 wrote:

Just another chickenup @pgn 


LOL Says it all

*The Game Is On*

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Posts: 104,559
Topics: 552
Solutions: 13,622
Registered: ‎04-04-2012

Re: 3rd party text verification

We're used to them Smiley Tongue
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)