3g

[Anonymous]

hi can someone help me , had a iphone 6 and have smashed the screen !!! so i put my sim in a iphone 5s to use for a bit , but i can not acess 3g or 4g on it , its shows the 3/4g symbol but will not allow me to connect , i have checked all the settings , been in to carphone warehouse and they do not have a clue !!!!!! so im stuck ! 

i can connect to wifi at home no problem, just not out and about.

thanks 

[MI5]

You should be able to get 3g and 4g on the 5s OK so the first thing to do is reset your network settings.
Go to Settings > General > Reset > Reset Network Settings.

[Anonymous]

Hi @Anonymous what iOS are you on? Go into mobile data. There maybe a 3G toggle try clicking that & see if that turns on 3G or 4G

[MI5]

---

@Anonymouswrote:

Hi @Anonymous what iOS are you on? Go into mobile data. There maybe a 3G toggle try clicking that & see if that turns on 3G or 4G

---

It wouldn't be showing on the screen as per the opening post if turned off, would it?

[Marjo]

Hey @Anonymous, how are you doing today, any progress with the 3G issue yet?