3G Doesn't work most of the time?

[Anonymous]

OK so here is my issue.  At work when I require my phone the most 3G doesn't work most of the time.  First thing in the morning yes it will work but even at that its less than 1mb speed.  On my lunch hour I would try to catch up on emails and social media etc the little circle just sits spinning, no emails come through, nothing loads ups.  

Its not my sim card, its not my phone as my work colleagues all face the same issue.  This is with full H+ signal.  GPRS is faster than this.  I can only blame a heavily over subscribed mast, as the day goes on the more people that log on.

Is my theory correct? Does anyone else experience this?

[MI5]

That's all you can do now mate.
Push them to be let out of your contract so you can swith providers.

[jonsie]

So presumably it's been like this for 18 months and you only have 6 months of your contract left? Or did you renew with a poor signal?

Yes you can get out of your contract without penalty but you would have to return the phone for which I presume you have already paid a substantial amount. 

Another option is to pay off the handset and change provider.

Another option is to Google CEO O2 and email his office.

[Anonymous]

So I received an acknowledgment email as soon as I sent my complaint.  They said they would reply within 7 days, that was on Sunday, tomorrow is the last working day and still no reply. What is the next step?

[adamtemp64]

I thought it was 7 working days, O2 count monday to friday for that from memory from previous dealings with the complaints review service 

[MI5]

If it was sent last Sunday it's only 4 working days so far - it may be up to 10 working days before you get a reply anyway.

[jonsie]

Definitely working days and it also depends just how busy they are. The way things are at the moment I'm guessing they are busy.....

[Anonymous]

Hi @n1guy, welcome to the community. 

I am Meri the community coordinator in the community. Have you received a reply through formal complain route as @MI5 and @Cleoriff suggested?

[Anonymous]

Right to update. I never got a reply from the complaint route so I took it to the CEO office.  I got told that there was a mast being worked on in the area, I explained once again that this was an on going issue for months and not something that has occurred recently, I got an air time credit on my account.  So I then got an SMS that the issue was fixed.  It still wasn't working so I emailed in again and got told this time that even though the SMS said work was complete it will still take 24 hours.

I am being fed a load of bull if I'm honest and am sick of it.  There is another issue of no signal at my home address which has died in this past 6 months and am being fed the same rubbish with that issue.

So if complaints and CEO routes don;t work what is next?

[MI5]

Change network. ....

[paulbacon]

@Anonymous you dont work in Wakefield by any chance? What you describe is exactly how 3G is there where i work. 2+ years now it dies around lunch time. Told its congestion nothing they can do, then got told a fuse had blown in the mast and its working again. It did for all of 2 week.

Its always from lunchtime until early afternoon it either dies or slows to a crawl. I know its the mast as soon as i leave the area its fine. What worked for me was moving to 4G. Its not super fast but it works