3G 4G not working East Croydon

[Ragu]

Hi, I have been with o2 for a long time I am disappointed to not be able to use 3 or 4g at East Croydon station and surrounding. This has been the issue at lest for 4 months. Can you please tell me when this going to be fixed ?

[Cleoriff · Accepted solution]

Hi @Ragu 

That's a long time though O2 won't give time scales. You could download the My Network app and report it through that... or get in touch with customer services who may give you a goodwill gesture payment. If this continues you may need to think about changing to another supplier. Guide: Cancelling Your Contract 

[Martin-O2]

@Ragu did you have a look at the network status checker and if so did you get any idea of what's happening in the East Croydon area? 

[MrKiabi]

I used the My Network app and it says that there is a mast not working in the area. When will this mast be fixed?

[MI5]

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@MrKiabi wrote:
I used the My Network app and it says that there is a mast not working in the area. When will this mast be fixed?

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@MrKiabi 

No one can tell you that, not even O2.

Just keep checking here for updates O2 Service Status

[Geocheck1]

Hi, this made me laugh at O2 - the useless bunch. I’m replying to your message dated in 2019, it’s now 2024 and O2 still do not and have not in the five years in between been able to offer a viable, usable service around East Croydon Station.