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Level 1: Joiner
Posts: 3
Registered: ‎20-11-2017
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£33.00 bill instead of £20

Hi all,

 

I've just switched from pay as you go to pay monthly 20GB for £20 tariff and got my first bill with amount of £33.00.

I'm wondering, why is it not £20?

 

Thanks

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Posts: 94,912
Topics: 543
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Registered: ‎04-04-2012

Re: £33.00 bill instead of £20

Look in your MyO2 http://www.o2.co.uk/myo2 for a breakdown of charges which will explain where the extra is from.
First bill also explained here https://www.o2.co.uk/help/account-and-billing/first-bill
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 79,552
Topics: 708
Registered: ‎14-01-2013

Re: £33.00 bill instead of £20

Hi @A1taiR First bill is usually a little higher. Look at this https://www.o2.co.uk/help/account-and-billing/first-bill

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Posts: 79,552
Topics: 708
Registered: ‎14-01-2013

Re: £33.00 bill instead of £20

[ Edited ]

Oh whoops...a bit late. Follow the advice in @MI5's post...joy

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Level 1: Joiner
Posts: 3
Registered: ‎20-11-2017

Re: £33.00 bill instead of £20

[ Edited ]

Here is the breakdown of the bill:

3c07ec29f3f963bf627e946b82e824ac.png

 

So, the question remains. Why am I charged £33 instead of £20 at 20Gb pay monthly tariff?

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Posts: 94,912
Topics: 543
Solutions: 12,038
Registered: ‎04-04-2012

Re: £33.00 bill instead of £20

No idea mate.
Looks like the discount hasn't been applied so call customer services on 202 and ask why.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Registered: ‎04-01-2009

Re: £33.00 bill instead of £20

Yes 202 and ask them to explain why the bill is so high. First bill is normally only a couple of pounds above the tariff you signed up for.

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Level 1: Joiner
Posts: 3
Registered: ‎20-11-2017

Re: £33.00 bill instead of £20

They said that the discount was applied after the first bill was generated and £13 of discount will return to me after 12 months.

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Posts: 94,912
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Registered: ‎04-04-2012

Re: £33.00 bill instead of £20

12 months?
The discount for your tariff should be applied immediately from the 1st bill and run for the duration of 12 months.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 75,520
Topics: 559
Solutions: 3,482
Registered: ‎04-01-2009

Re: £33.00 bill instead of £20

I can understand it was applied after the first bill but it should then be shown on your next bill. Waiting for 12 months is a load of nonsense. Call again and don't be fobbed off like that. Hopefully you will get someone who knows what they are talking about.