£311 bill not my fault?

[Anonymous]

Got a e mail and text today to say my bill was over £300. My normal bill for the last three years is about £18 to £22.....when I checked I was apparently connected to the number 01414194380 number for 23hrs.27mins and 23 seconds.......running up the bill of £311......obviously I received and made calls to friends and family during this period of time and my phone worked as normal  I also never had any numbers on hold......can anyone tell me what the hell is going on.

[Cleoriff · Accepted solution]

Hi @Anonymous  This is a customer to customer forum and we have no access to your account details here.

You will need to call CS on 202 tomorrow to talk to them.

We do not advise using Live Chat for account issues. Hope you get it sorted soon

[jonsie]

Have you spoken to customer service on 202 about this?

Have you knowingly received a call from this number? It appears to be a marketing company after googling it.

[Anonymous]

Yes they are looking into it but they seemed to think I have called them.

[Anonymous]

OK just wanted to know if any other customers have had a similar problem.cheers anyway.

[jonsie]

Let's hope common sense prevails. Seems to be marketing calls ref Vodafone. I'm sure they will realise that no one of sound mind would normally talk for 23 hours on one particular call especially to a marketing company.

Let us know the outcome please.

[Anonymous]

Will do thanks very much for help.

[Anonymous]

23 hours on a call to Vodafone? Sounds about right for their CS lol.

Seriously though, if an inbound call and you were in the uk at the time why would you be charged?

If however you made the call, I note you say you made other calls during the period. A quick look at your account by CS should identify that in which case surely case proven?

Please let us know how this works out. ..