30hrs since returned item was delivered & signed for - no update on repair tracker

[ChrisH]

Hi,

I returned a faulty phone which was signed for just about 30hrs ago yet there has been no change to the repair tracker status. It remains at "Job booked".

When should I be concerned?

[MI5 · Accepted solution]

It will be updated once allocated to an engineer and inspected.

[ChrisH]

One of the status' is "At returns centre" which I would have hoped would be amended shortly after receipt. I'm just worried about it getting there safely.

[jonsie]

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@ChrisH wrote:

One of the status' is "At returns centre" which I would have hoped would be amended shortly after receipt. I'm just worried about it getting there safely.

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Don't worry it will have arrived safely...

[ChrisH]

Still no updates so I hope you are right! I'll give o2 a ring in the morning.

[ChrisH]

Device arrived safely. Now I'm just waiting for my device plan to be cancelled. This is all taking a bit longer than I expected!

[jonsie]

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@ChrisH wrote:

Device arrived safely. Now I'm just waiting for my device plan to be cancelled. This is all taking a bit longer than I expected!

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At least it's a step in the right direction. ....

[MI5]

You gotta wait for someone to process the cancellation now