Solved: 30hrs since returned item was delivered & signed f...

ChrisH · ‎09-10-2015

Hi,

I returned a faulty phone which was signed for just about 30hrs ago yet there has been no change to the repair tracker status. It remains at "Job booked".

When should I be concerned?

MI5 · ‎09-10-2015

It will be updated once allocated to an engineer and inspected.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-10-2015

It will be updated once allocated to an engineer and inspected.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

ChrisH · ‎09-10-2015

One of the status' is "At returns centre" which I would have hoped would be amended shortly after receipt. I'm just worried about it getting there safely.

jonsie · ‎09-10-2015

@ChrisH wrote:
One of the status' is "At returns centre" which I would have hoped would be amended shortly after receipt. I'm just worried about it getting there safely.

Don't worry it will have arrived safely...

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

ChrisH · ‎12-10-2015

Still no updates so I hope you are right! I'll give o2 a ring in the morning.

ChrisH · ‎19-10-2015

Device arrived safely. Now I'm just waiting for my device plan to be cancelled. This is all taking a bit longer than I expected!

jonsie · ‎19-10-2015

@ChrisH wrote:
Device arrived safely. Now I'm just waiting for my device plan to be cancelled. This is all taking a bit longer than I expected!

At least it's a step in the right direction. ....

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎19-10-2015

You gotta wait for someone to process the cancellation now

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

30hrs since returned item was delivered & signed for - no update on repair tracker

Phone and SIM for ski trip

International SMS overcharged?

Moving to GiffGaff

o2 Messed Up

Problems with 02 app