£300 Voucher Issue

[antonyr123]

I brought a New S22 2 months ago.

Few weeks after i did the order i got a message about the voucher, I did everything it said.

I did the Confirmation i still have not been given my voucher.

I Spoke to O2 and they said i need to keep the contract and pay the first 2 months of the contract. Which i have done. Yet I've still not been sent it. Can someone please look into this Technical fault.

I Meet all the Requirements and i read over the Terms and Conditions many times 

[antonyr123]

"You've already claimed your digital gift card, so you don't need to do anything.

Just a reminder, you'll get an email from o2@purecard.com with instructions on how to register your digital gift card 90 days" This was 19th July. is it normal to take almost 8 weeks to send them out ?

[antonyr123]

On my email it says the Gift Card would expire if not done by 18/08/22. 

[MI5]

@antonyr123 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[antonyr123]

I don't use social media. 

[MI5 · Accepted solution]

202 from your phone then.

[antonyr123]

Still not had my voucher 

[antonyr123]

I have had no service on my phone since the day they sent me my phone and contact.

i cant ring out, No data ect.

[mp87]

Same for me. I think this is going to go to the full 90 days before actually arriving. My 90 days should be in the next 2-3 weeks, so fingers crossed for it

[mp87]

Any luck with this yet @antonyr123 ?

I've worked out my 90 days should be on Saturday, so got my fingers crossed for it