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£300 Giftcard

cbackhouse91
Level 1: Joiner
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on ‎16-08-2022 11:22

on ‎16-08-2022 11:22

Hello,

 

I upgraded on the 7th of August. Still haven't received my £300 gift card. Has anyone else had issues with this?

 

TIA

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MI5
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on ‎16-08-2022 11:38

on ‎16-08-2022 11:38

@cbackhouse91 

You should get the email after 14 days.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Jodieeh162
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on ‎16-08-2022 11:56

on ‎16-08-2022 11:56

Yep. 20 days in and nothing. Had to send six different documents proving I have bought the phone and still getting nowhere. O2 keep telling me ring redemptions, redemptions keep telling me ring O2. The community pages just keep sending T&C's which I've read over and over 

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Breanna
Former Staff
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on ‎17-08-2022 10:17

on ‎17-08-2022 10:17

Hi @O2Ryan 

Would you take a look at this for @Jodieeh162 ?

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Mhudson
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on ‎10-09-2022 16:41

on ‎10-09-2022 16:41

Yes I ordered a phone on 27 July phoned today 10/9/22 to be told offer has expired, have received no email on how to claim as promised was offered 2 months free line rental instead this is nothing more than a scam, will be contacting my solicitors 

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