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30% tariff hike!!!
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on 28-08-2019 11:06
I know they are entitled to raise prices in accordance with the RPI, but nothing in the real world goes up by 30%!
Any one else getting a hike like this?
Re: 30% tariff hike!!!
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on 28-08-2019 11:11
@Landslide Most likely a scam email trying to panic you into loging in from a link in the email.
Just ignore it.
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: 30% tariff hike!!!
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on 28-08-2019 12:21
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
Re: 30% tariff hike!!!
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28-08-2019 13:18 - edited 28-08-2019 13:18
@Landslide Hope you didn't click on anything within the email. If it looks like a scam you should report it here: https://www.actionfraud.police.uk/
Also speak to customer service to ease your mind: https://www.o2.co.uk/contactus
Re: 30% tariff hike!!!
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on 05-09-2019 04:24
No change in use on my part - in fact I never use up my allowance. Will def be terminating this contract ASAP
Pretty poor O2 🙄
Re: 30% tariff hike!!!
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on 05-09-2019 06:31
The only way I can think of that happening is if you had a discount on your tariff which was for a limited time.
There have not been any general price hikes across the board so it must be related to a discount.
If this is the case, you will be able to upgrade to a different tariff which could be cheaper or offer more allowances, depending on your needs.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: 30% tariff hike!!!
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on 05-09-2019 10:20
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here