on 28-08-2019 11:06
on 28-08-2019 11:11
@Landslide Most likely a scam email trying to panic you into loging in from a link in the email.
Just ignore it.
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
on 28-08-2019 12:21
on 28-08-2019 12:21
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
28-08-2019 13:18 - edited 28-08-2019 13:18
28-08-2019 13:18 - edited 28-08-2019 13:18
@Landslide Hope you didn't click on anything within the email. If it looks like a scam you should report it here: https://www.actionfraud.police.uk/
Also speak to customer service to ease your mind: https://www.o2.co.uk/contactus
on 05-09-2019 04:24
on 05-09-2019 06:31
on 05-09-2019 06:31
The only way I can think of that happening is if you had a discount on your tariff which was for a limited time.
There have not been any general price hikes across the board so it must be related to a discount.
If this is the case, you will be able to upgrade to a different tariff which could be cheaper or offer more allowances, depending on your needs.
on 05-09-2019 10:20
on 05-09-2019 10:20
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here