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Level 1: Joiner
Posts: 3
Registered: ‎01-02-2018

30 days notice

I want to cancel both my contracts with 02 they end this month but i dont have the sim cards to text to cancel also there is no one to one chat to talk to any one so how do i go about it ?

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Posts: 105,683
Topics: 554
Solutions: 13,879
Registered: ‎04-04-2012

Re: 30 days notice

@martins-place 

You'll need to keep trying Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎01-02-2018

Re: 30 days notice

It seems so long winded just to give 30 days notice so many links you plain just land up on a page that has nothing to do with what you want if i cant get it canceled i'l just cancel my direct debits  then 02 will be forced to contact me.

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Posts: 105,683
Topics: 554
Solutions: 13,879
Registered: ‎04-04-2012

Re: 30 days notice

They won't contact you.
They will just sell your debt to an agency who will hound you for full payment and give you a negative credit score.
Your choice to follow the advice or not though......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,644
Topics: 574
Solutions: 3,892
Registered: ‎04-01-2009

Re: 30 days notice

Cancelling direct debits is not the way to go. You don't want threatening letters and a credit rating at rock bottom

For additional numbers try these

 0800 977 73370800 587 4005 and 0800 090 1808

 

You could try Skype 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/td-p/1305104

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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: 30 days notice

@martins-place You do not need to give 30 days notice any more. Do not cancel your Direct Debits. O2 will only contact you to pay what you owe if you do that. If you don't pay they will then put a negative marker on your credit rating, which will affect you for years to come, and because of the negative marker, you won't get a contract with any mobile provider, or credit for anything else for that matter. On top of all that, they'll also pass what you owe onto a debt collection agency.

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 3
Registered: ‎01-02-2018

Re: 30 days notice

So how would  i get them 2 numbers i have disconted ? i dont want to move over to month to month as i have not used the 2 contracts in the last 2 years but have been paying for them ?

 

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Posts: 80,644
Topics: 574
Solutions: 3,892
Registered: ‎04-01-2009

Re: 30 days notice

You need to call

or do it the old fashioned way by writing

 

Here’s the address, if you’d rather drop us a line:

O2 Correspondence Team
PO BOX 694
Winchester
SO23 5AP