Solved: £3 a month increase because I was a virgin custome...

Donald6 · ‎20-09-2025

Has anyone else been hit with this new addition just because?

pgn · ‎20-09-2025

If you have a 30-day SIMO with high or unlimited data, O2 are doing it to these customers only. Common with those that came to O2 via one of Virgin Media's older mobile tariffs, @Donald6 - a search here will find the post from the Forum Manager about it:

https://community.o2.co.uk/t5/Pay-Monthly/Increases-in-cost/m-p/1807667/highlight/true#M290709

You would have been given notice by e-mail or SMS a month prior to it having been applied.

|-- O2 Social Media Team via Facebook Messenger

View solution in original post

pgn · ‎20-09-2025

If you have a 30-day SIMO with high or unlimited data, O2 are doing it to these customers only. Common with those that came to O2 via one of Virgin Media's older mobile tariffs, @Donald6 - a search here will find the post from the Forum Manager about it:

https://community.o2.co.uk/t5/Pay-Monthly/Increases-in-cost/m-p/1807667/highlight/true#M290709

You would have been given notice by e-mail or SMS a month prior to it having been applied.

|-- O2 Social Media Team via Facebook Messenger

MI5 · ‎20-09-2025

@Donald6

Yes, certain ex Virgin 30 day sim only tariffs have been increased.

It can be avoided by changing your tariff.

https://www.o2.co.uk/shop/sim-cards/sim-only-deals?resetHtmlCache=360

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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