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on 21-05-2019 21:31
Hi all,
currently spent the last hour trying to send a text to 21500 to obtain the loyalty discount on 2 extra contracts taken out, but it keeps saying failed to send, all other texts are working fine. tried getting through to 02 but they closed at 9pm, feeling very fed up!!
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on 21-05-2019 21:34
You will have to speak to them tomorrow. Between 8-8.30 is the best time to avoid a long wait
https://www.o2.co.uk/contactus
Best of luck and welcome to the forum
Veritas Numquam Perit
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on 21-05-2019 21:34
You will have to speak to them tomorrow. Between 8-8.30 is the best time to avoid a long wait
https://www.o2.co.uk/contactus
Best of luck and welcome to the forum
Veritas Numquam Perit
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on 21-05-2019 21:35
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on 21-05-2019 21:35
@Shelleyannetyle @You can call them again the morning between 8am & 8.30 is the best time or possibly our community admin @EmilieT @Martin-O2 can help tomorrow
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on 21-05-2019 21:37
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on 21-05-2019 21:37
Many thanks for your fast reply, will call in the morning
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on 21-05-2019 21:40
@Shelleyannetyle @Your welcome & please come back & let us know the result
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on 21-05-2019 21:51
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on 21-05-2019 21:51
Best of luck @Shelleyannetyle
Veritas Numquam Perit
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on 21-05-2019 23:27
It won't affect the discount if you use another number as it will reply with "please reply with the word LOYALTY followed by your main number, then all subsequent numbers.
They do it like this in case users have data only plans and tablets
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on 22-05-2019 10:00
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on 22-05-2019 10:00
Cheers for the mention on this one @Anonymous! @Shelleyannetyle , please let us know how you get on with customer services and if you need any further assistance.
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